iResidenz Support

For Residents － Owners / Tenants 24

• Register & Login － For Owners
• Register & Login － For Tenants
• Register a Tenant － For Owners
• Update My Profile
• Update Emergency Contacts

View all 24

For Property Management Office / Admin 8

• Register an Owner
• Register a Tenant
• Post a General Notice
• Send a Private Message
• Make a Complaint on Behalf

View all 8

General 4

• How do I change my password?
• How do I reset my password?
• How can I prevent iResidenz mail from being marked as spam?
• Is iResidenz secure, reliable and private?

Online Payments: General 6

• What are my online payment options?
• Are there any additional charges for online payment?
• Is it safe to pay online with iResidenz?
• If I have any questions about my payments, who should I contact?
• Why is my online payment unsuccessful?

View all 6

Online Payments: Maintenance Fees 2

• Why should I pay my maintenances fees online via iResidenz?
• What's the difference between paying my maintenance fees through my bank's website VS iResidenz?

Online Payments: Property Rentals 2

• Why should I pay my rent online via iResidenz?
• How long will it take for my tenant's rental payment to be settled in my bank account?

By Residents (Owners/Tenants) 3

• Can I register myself online?
• How come I didn't receive any Welcome email from iResidenz?
• Can I pre-register a tenant that's moving in at a later date?

By Property Management Offices / Admins 1

• How do I reset password for an owner/tenant?

Dashboard 1

• Understanding the Dashboard

Setup 9

• Setup for Various Settings
• Property Info
• Property Units
• Management Users
• Service Provider

View all 9

Resident 2

• Residents
• Resident Self Registration Process

Communications 1

• Messages / Announcement

Feedback 1

• Issues/Compliments

Bookings 1

• Bookings of Facilities

Bills 2

• Bills (Invoices - PDF)
• Bills (CSV/Excel)

Payments 1

• Payments

Journal 1

• Daily Management Activity

Report 1

• Reporting / Generate Report

Picture Gallery 1

• Upload Pictures

House Rules 1

• House Rules

Useful Contacts 1

• Useful Contacts

Documents 1

• Documents Folders

Visitors 1

• Visitor Management System

Renovation 1

• Renovation Request

Register Devices / Guards 2

• Steps
• Guards Mobile Device