Payments can be unsuccessful for a number of reasons. If an error message appears on your screen after you try to pay, or if we confirm your payment has not been successful, then you have not been charged.

Some reasons your payment would be unsuccessful:

  1. Card- or account-related issues. Contact your bank.
  2. Connection issues. Try again!
  3. Technical Issues. Send an email to detailing your issues and our team will assist you.

IMPORTANT: If you did not attempt to make a payment through iResidenz and believe that your iResidenz account has been compromised, immediately change your password and contact us.